Clear answers for operators evaluating DropSynq.
Pricing, setup, QuickBooks, the driver app, data migration, and what rollout looks like for a real dumpster operation.
Is there really a free trial with no credit card?
Yes. You get 14 days of full access on the plan you choose, and you can decide whether to continue once you have seen how the workflow fits your operation.
How long does setup usually take?
Most operators can get the basic setup done quickly. The point is to move into a usable workflow fast instead of spending days wiring together multiple disconnected systems.
Can I move data over from Docket or another tool?
Yes. We support CSV-based migration paths for important customer data and can guide a cleaner onboarding path for more complex setups.
Does the QuickBooks integration support Desktop?
No. DropSynq is focused on QuickBooks Online so the accounting workflow stays cloud-native and easier to maintain.
What makes the driver app different?
It is a native iOS and Android experience designed around the field workflow, so assignments, navigation, photos, and status changes feel more deliberate and less makeshift.
How does pricing scale with trucks?
Starter supports up to 3 trucks, Growth supports up to 10, and Pro removes the truck ceiling for larger fleets.
Do you add platform fees on top of payment processing?
No. Stripe's standard processing still applies, but DropSynq does not add an extra platform transaction fee on top of that.
Can I use my own Stripe account?
Yes. DropSynq connects to your Stripe account directly so funds flow through your existing payment setup.
What happens if I cancel?
You keep access through the end of the current billing cycle, which gives you time to transition without the usual software drama.
Do you offer phone support?
Phone support is included on Pro plans. Starter and Growth focus on email and chat support.
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